Case Study
The client joined RFS in January 2024 after working on-site in the industry, where they quickly became very well-known and trusted by both clients and candidates. Through building strong relationships and a solid reputation on-site, a hirer directly approached the client to ask if they could support with candidate supply, as they valued their knowledge, reliability, and industry connections.
Recognising the opportunity and demand for a more personal, relationship-led recruitment service, the client explored the route of launching an agency and partnered with RFS to make this happen. As a start-up agency with ambitious growth plans, the business is focused on delivering a trusted, responsive recruitment solution built on industry experience, strong networks, and long-term client relationships.
As a start-up agency, the client was understandably cautious about launching and running a new business. While they had strong industry experience and relationships, they had no prior background in recruitment and had never managed an agency before.
Their main concerns were cashflow, financial risk, and the operational demands of running the business. They needed funding and practical support to get started, while avoiding excessive financial pressure. They were also concerned that managing payroll, compliance, invoicing, and administration alongside client development would become difficult to sustain.
Following an initial conversation, RFS arranged a full start-up consultation to introduce the RFS Protect model and explain how the partnership would support the client in launching their agency with reduced risk and administration.
RFS then provided a full portal demonstration, giving the client a clear understanding of how the model would operate in practice and increasing their confidence in moving forward.
The client was provided with a fully supported, risk-free funding solution, with no personal guarantees or debenture required. They were also assigned a dedicated relationship manager and given access to a recruitment portal, enabling them to focus on developing client and candidate relationships while managing business growth.
To reduce the operational burden, RFS managed key back-office functions including credit control, credit checks, terms of business, compliance, candidate onboarding, umbrella company introductions, and right to work checks.
This allowed the client to launch with confidence and focus on candidate supply and relationship management, while RFS provided the operational infrastructure behind the business.
Two years later, the client has built one of the most successful agencies within the RFS network. A key factor in this was the flexible start-up structure, which included no upfront set-up fees and no deductions until the agency began invoicing. This gave the client the confidence and financial flexibility to establish the business effectively.
The client continues to work on-site alongside the candidates they supply, maintaining the relationships and industry presence that helped establish the agency, while also running the business successfully.
With continued funding, back-office support, and operational assistance from RFS, the agency is now well established, supported by a stable client base and positioned for further growth.
Risk-Free Start
A fully risk-free start-up solution with no upfront set-up costs.
Comprehensive back-office support
Reducing the administrative burden associated with payroll, compliance, credit control, and candidate onboarding.
Flexibility
Enabling the client to continue working on-site while operating the agency alongside their day-to-day responsibilities.
Increased control
Over the business, client relationships, and candidate management, while benefiting from the support and infrastructure provided by RFS.
Long-term stability
And confidence to plan future growth with ongoing support from RFS.
